Regional HR Manager

Job Locations CA-ON-Waterloo
ID 2023-2183
Position Type

Who We Are

CarePartners is one of the largest home health care providers in Ontario and provides services for all 14 Home and Community Care Support Services (HCCSS) and for patients and caregivers across Ontario in homes, schools, clinics, retirement homes and long-term care facilities. As a progressive and creative organization, CarePartners is proud to be a leader in developing innovative programs to meet the changing needs of our patients, caregivers and the health care system. 


The Regional Human Resources Manager is responsible for the leading a regional HR Team and its associated programs and function in support of operations of the organization and its strategic goals and objectives. Reporting to the Senior HR Director, the Regional HR Manager will support the implementation of HR/LR strategy, HR policies, practices and programs for employment, safety, recruitment, compensation, benefits, HR projects, employee development and employee profitability.  Working with the senior management team, the Regional HR Manager ensures positive employee experience across the organization, recommending strategies and processes required to improve those relationships on a continuous basis.


This is a full-time position that wil have remote work options in our hybrid model.  The position will require travel to the head office and branch sites.

What We Offer

  • Competitive salary, comprehensive health and dental benefits
  • Employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
  • Flexible scheduling supporting employee work life balance
  • Inspiring leadership and opportunities for professional growth
  • Supportive & dedicated Safety Health & Wellness team & Pandemic Response team
  • Interprofessional collaboration with our Professional Practice Research & Education Team

What The Role Involves

  • Supports executive and management by providing human resources advice, counsel, and decisions, analyzing information and applications;
  • Supervises the Human Resources, Talent Acquisition and OH&S Advisor team and effectively distributes the workload among the team to ensure that all day-to-day HR/LR, disability management and recruitment requirements and responsibilities are fulfilled. Continuous support and leadership are required as issues escalate beyond the scope of the team;
  • Supports the HR Business Partners with providing leadership and guidance to Managers and Supervisors on the interpretation of CarePartners Human Resources policies and or the applicable Collective Agreement and relevant legislation;
  • In partnership with the LR Director, may participate on the negotiations team: researches and organizes industry data, participates in the consultation process, the development of employer proposals and the implementation of the memorandum of settlement.
  • In partnership with the OH&S Director, monitors the Occupational Health, Safety and Disability Management program, and provides coaching and support to Managers and Supervisors (i.e. claims management, NEER, OHS compliance);
  • Provides guidance to the Executive and Leadership Team and supports the Managers and Supervisors on dealing with complaints, assists in the development of investigation questions, recommends performance management strategies including appropriate levels of discipline, advises on the content and structure of disciplinary/counseling letters and ensures effective resolution of issues;
  • Guides management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and applying organization values;
  • Under the direction of the Sr.HR Director, ensures all Human Resources policies, programs and practices are followed and in compliance with applicable collective agreements and/or labour legislation;
  • Provide leadership development on HR policies, practices and existing and proposed laws and regulations affecting human resources management;
  • Analyze measurable reports for their region in regards to staffing levels/deployment, recruitment, applicant tracking, turnover, absenteeism, disability and claims management, compensation, promotions and employee productivity;
  • Perform complex staffing duties, including mediating disputes, terminating employees, and administering disciplinary procedures;
  • Ensure confidentiality of employee files, salary information, disability information, personal issues, terminations, recruitment information, and health benefit data;
  • Sustain professional and technical knowledge through workshops, seminars, associations, research and professional publications;
  • Develop and implement new and effective training methods and materials such as manuals, demonstration models, multimedia visual aids, computer tutorials, and reference works;
  • Direct recruitment practices and procedures;
  • Participate in interviews with the hiring manager (as required);
  • Advising, consulting and leading the job offer process, in partnership with the hiring manager;
  • Participate in local recruitment meetings with operations team to understand needs and develop recruitment strategies;
  • Provide recommendations on leadership and organizational behaviours;
  • Provide guidance for change management initiatives;
  • Perform customer service functions by answering employee requests and questions;
  • Participate on committees and special projects;
  • Other duties as assigned.

What You Bring

  • University Degree/ College Diploma in Human Resources /Labour Relations or related studies;
  • CHRP or CHRL designation is preferred;
  • Minimum of 7 years of relevant work-related experience;
  • Previous leadership experience required;
  • Demonstrated generalist experience in multiple human resources disciplines inclusive of employee and labour relations, talent acquisition and claims management;
  • A well-defined sense of diplomacy, including solid negotiating, conflict resolution, and people management skills;
  • Thorough knowledge of and experience in a unionized environment is preferred;
  • Strong morals and ethics, along with a commitment to staff privacy;
  • Ability to interpret and implement Collective Agreements, legislation and company policies and procedure;
  • Demonstrated ability to meet strategic objectives for HR and the organization;
  • Proven project management skills required;
  • Able to make sound business decisions and interesting evidence-based recommendations to leadership;
  • Effective communication skills with individuals at all levels of the organization;
  • Effective written and verbal communication skills as well as presentation skills;
  • Knowledge of applicable labour laws;
  • Computer literacy, including effective working skills of MS Word, Excel, PowerPoint, etc.;
  • Ability to travel throughout Ontario as required
  • Valid driver's license, own vehicle and appropriate insurance

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009



CarePartners welcomes and encourages applicants from people with disabilities, accommodations are available on request for candidates taking part in all aspects of the hiring process.


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