Technical Support - IT

Job Locations CA-ON-Waterloo
ID 2023-2268
Corporate Services
Position Type

Who We Are

CarePartners has grown to be one of the largest, most reputable, and well-established home care service providers in Ontario. Established in 1983, our CEO Linda Knight was a nurse who saw the need for building home care services around the patient’s needs. Since then, we’ve been on a mission to GROW and INNOVATE community health care, as we firmly believe that the future of healthcare is Home Care.


We are currently looking for a Technical Support Analyst to provide excellent end-user support within all areas of Information Technology (IT).


Reporting to the Manager, of Service Desk, the Technical Support Analyst is responsible for maintaining upgrades to personal computer hardware and software, problem solving technical issues, participate in projects while providing excellent hands-on and detail orientated end user support to our workforce. The ideal candidate will have IT experience, strong organizational skills, customer service skills and have a strong desire for collaborative teamwork.

What We Offer

  • Competitive Salary
  • Comprehensive benefits package including Life Insurance
  • Matching RRSP contribution
  • Paid time off
  • Leadership development programs
  • Access to exclusive employee deals and discounts

What The Role Involves

  • Providing support, managing and resolving technology issues for end-users
  • Probing and investigating resolution of hardware, network, phone, and training-related issues
  • Able to prioritize service desk tickets and triage requests based on severity and urgency
  • Being a “problem solver” within the team and think realistically and strategically about solutions
  • Provide excellent customer service and delivering hands-on end-user support to a variety of learners
  • Escalate issues, when required, internally and/or with external vendors
  • Follow the organizational and provincial regulatory requirements and ensures quality and data integrity standards are met
  • Be able to understand information privacy and security guidelines
  • Perform other related duties and or special projects as required

What You Bring

  • A university degree or college diploma in Information Technology (IT), systems or health informatics or Two (2) years of experience working within IT, healthcare preferred
  • Experience working on a help desk with service requests in a high paced environment
  • Strong proficiency in MS Office Software applications, system maintenance, LAN and WAN networks
  • Experience working within a MS Cloud and Active Directory, Azure environment an asset
  • Demonstrated customer focused approach to problem solving
  • Excellent organizational skills with the ability to manage multiple competing priorities
  • Excellent communication skills with the ability to effectively communicate to a variety of end users
  • Able to provide a clear criminal background check and proof of vaccination
  • Excellent English verbal and written communication skills
  • Clear Background Check

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.


CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.




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