Director, Information Technology and Cybersecurity

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.

We are currently looking for a Director of Information Technology and Cybersecurity to join our team!

The Director, IT and Cybersecurity leads the CarePartners’ IT department, and is responsible for the development of an Information Technology and Cybersecurity solutions roadmap including the effective planning and scheduling of activities and resources to progress deliverables. This individual is also responsible for the development, implementation and ongoing operations of digital solutions. The Director will collaborate in the strategy development related to the use of digital resources for key project proposals with leadership and prospective users. They are expected to achieve departmental as well as company objectives and meeting the set timelines and budgets.

• Competitive Salary
• Comprehensive benefits package including Life Insurance
• Matching RRSP contribution
• Paid time off
• Leadership development programs
• Access to exclusive employee deals and discounts

Operations

• Develops, implements and monitors annual work plan and related digital strategic priorities
• Mentors, coaches and develops the IT team to ensure effective communication, teamwork and prioritization of IT initiatives to support the business
• Designs and implements IT strategies and infrastructure
• Well-versed in both the technical and strategic aspects of Artificial Intelligence, Robotic Process Automation, and Machine Learning
• Understands relevant legal frameworks and legislation with respect to privacy and access
• Oversees the management and execution of an enterprise province-wide communication and information network
• Improves operational processes and supports critical business strategies by directing the implementation and maintenance of applications systems, both on-premises and cloud-based solutions
• Analyzes business requirements for IT needs and systems and assesses the need for new equipment and software
• Works to increase user satisfaction and ensures that service levels are achieved or exceeded
• Plans, develops and implements the IT budget, obtaining competitive prices from suppliers to ensure cost effectiveness of IT infrastructure
• Builds strong relationships across the company and develops a detailed understanding of opportunities and challenges to ensure transparency and collaboration
• Supports the executive team in the strategic planning process including implementation and reporting
• Establishes and enforces IT policies, processes, portfolio management, development standards and methodologies
• Supports contract negotiation and contract reviews as appropriate for information systems and technology including telephony
• Builds and maintains constructive relationships with vendors

Cybersecurity Governance, Risk and Compliance

• Establishes and executes compliance to IT and cybersecurity security standards, policies and processes
• Ensures information system and network security are in place and remain current, including processes to manage security threats and risks
• Establishes and supports IT and Cybersecurity audits
• Consistently seek opportunities to continually improve the cybersecurity awareness and conduct trainings within the organization
• Creates and manages Service Level Agreements (SLAs) between each Company function and IT
• Ensures IT business continuity and disaster recovery plans are established and tested regularly
• Responsible for major IT and cybersecurity incident management and response
• Ensures workload prioritization, new process development and implementation with adequate internal control systems, compliance with external guidelines and a focus on continuous quality improvement
• Develops and reviews key performance indicators to determine productivity, quality of output, and cost of service, with an objective to continually improve results

Human Resources

• Provides leadership and mentorship to staff to ensure that effective delivery of services and excellent customer service is maintained
• Develops appropriate staffing plans, where staffing needs are assessed on a regular basis including supporting and initiating succession planning for IT staff
• In consultation with Human Resources, completes the recruitment and selection process of staff. The recruitment and selection process include, but is not limited to advertising, interviewing, checking references and initiating letters of offer
• Conducts orientation and ensures staff is effectively trained
• Monitors and assesses staff performance through the completion of probationary reviews and annual performance reviews and subsequently develops areas for improvement and coaches’ staff to facilitate this improvement
• Responds to staff performance concerns in a timely manner through investigation and follow-up, as required, with an appropriate Senior Management or Human Resources Representative

Internal & External Communication

• Actively participates in internal and external committees and community functions (i.e. community advisory committees/boards, workshops, skill fairs)
• Provides regular updates on information technology operations status and workplans as required
• Continually improves professional development (e.g. attending workshops and seminars)

• A university degree or college diploma with a focus on IT infrastructure, health informatics and/or information management
• Working knowledge of EMR software technologies, Microsoft SaaS Platforms (Office 365, Azure, AWS)
• Strong knowledge of cybersecurity technologies and practices, networking and VOIP technologies
• Five plus (5+) years staff supervisory experience
• Five plus (5+) years IT management experience
• Healthcare sector experience an asset
• Experience managing complex/large projects and budgets including enterprise wide technology system implementations and change management approaches
• PMP and/or ITIL certification preferred
• Security and cloud certifications (e.g. CISA, CISM, or CISSP) preferred
• Demonstrated customer focused approach to problem solving
• Supportive leadership style with an ability to mentor and develop staff
• Collaborative and creative thinking to support development of innovative technology solutions aligning with strategic objectives
• Excellent organizational skills with the ability to manage multiple competing priorities
• Excellent communication and presentation skills with the ability to effectively communicate complex technology concepts into accessible business terminology
• Valid driver's license, own vehicle and appropriate insurance

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.