Employee Services Representative

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.

We are currently looking for someone to join our team in the role of Employee Services Representative.  This position is based out of our corporate office located in the Waterloo, ON Office in the Kitchener- Waterloo region, with hybrid working options available.

The Employee Services Representative will perform administrative functions supporting the employee lifecycle.  They will enhance the employee experience by responding to inquiries or concerns received via telephone, or email ensuring timely customer service.

In addition to a competitive, your future colleagues want to tell you that you’ll enjoy…

• “supportive management and leadership”
• “working within a knowledgeable and collaborative team”
• “working within a learning environment and having an opportunity to gain skills”
• “working for a company that provides essential health care and positively impacts that lives of so many Ontarian’s”

• Being the point person for our employee facing departments (HR/Payroll/Benefits, etc.)
• Partnering with the Benefits, Payroll, HR, LR, Learning & Development, Recruitment and OH&S specialists as required to support a positive employee experience.
• Performing customer service functions such as responding to employee inquiries and escalating as required.
• Managing the Employee Service Center mailboxes and phone lines, ensuring timely responses, and information is communicated to appropriate parties.
• Processing HRIS transactions inclusive of new hire set up, transfers, promotions and processing employee changes.
• Support and train employees on self service functions within the HRIS, providing copies of documents as needed such as employment verification letters, copy of paystubs, T4s, T2200s etc.
• Entering, updating and maintaining accurate employee records in the HRIS system throughout the employee lifecycle, attaching employee documentation and paperwork to their profile.
• Maintains employee files.
• Maintaining familiarity with all company policies, collective agreements, procedures and related legislation in order to assist with general interpretation.
• Coordinating employment file requests with appropriate HR Business Partner.
• Support courier and Canada Post mailouts to staff.
• Performs other duties as required. 

• University Degree or College diploma in Business, Human Resources or a related field
• Minimum Three (3) years’ experience in an administrative/coordinator capacity
• Demonstrated customer service and critical thinking experience required
• Effective communication skills with individuals at all levels of the organization
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Able to work efficiently as a part of a team as well as independently
• Computer literacy, including effective working skills of MS Office required
• Experience with HRIS administration considered an asset
• Ability to work in a fast paced and high-volume environment
• A clear background check

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.