Infrastructure & Security Analyst

Job Locations CA-ON-Waterloo
ID 2024-3051
Corporate Services
Position Type

Who We Are


CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.


We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI


We are currently looking for an Infrastructure & Security Analyst to be subject matter expert for the operation, support, and security of the IT Infrastructure consisting of servers, desktops, and networks (including authentication systems, VPN, switches, anti-virus, client firewalls, web filtering, and Wi-Fi) both on premises, offsite data center and in the cloud and printers.


This is a Full-Time position out of our Waterloo Corporate office with a hybrid 50/50 (home and in office) model.

What We Offer

  • Competitive Salary, comprehensive health and dental benefits
  • Other employment perks such as Employee Assistance Program, Perkopolis, Rewards points
  • Inspiring leadership and opportunities for professional growth
  • Rewarding and meaningful work in healthcare

What The Role Involves

·         Provides excellent customer service to internal customers through hands-on end-user support including level 2 and 3 support. Escalates issues internally and/or with external vendors when required to ensure timely resolution

·         Demonstrates the Company Mission, Vision and Values Statements, policies, and current standard business practices

·         Models expected behaviours, supporting a service excellence culture

·         Independently prioritizes and executes work, using the Information Technology ticket system and proactively tracks and reports on activities and projects

·         Accurately logs - Level 2 - Service Desk tickets and resolutions into the Service Desk software management system; maintain vigilant maintenance of this process

·         Under the direction of the Director, acts as the subject matter expert for network, infrastructure, and cybersecurity technologies

·         Works with an extended team to design and maintain the corporate network and firewalls

·         Keeps apprised of advancements and best practices in network technologies and brings forward recommendations to improve network design, security and performance

·         Creates and maintains inventory and CMDB of IT Infrastructure components (Network, Servers, Desktops, and mobile devices)

·         Identifies vulnerabilities and systems configuration issues; and coordinates with system administrators to remediate the vulnerabilities

·         Implements and maintains tools to prevent, detect, and analyze security threats • Monitors systems and advises IT management in a timely manner of incidents (including breaches) or significant warnings

·         Assists with identifying and remedying vulnerabilities in the IT infrastructure, computing devices, and business applications in coordination with the IT team and vendors.

·         Provides technical recommendations on the selection and implementation of new technologies.

·         Assists with computer systems validation and compliance for CarePartners systems.

·         Provides weekly KPI reporting on key metrics relating to infrastructure and cybersecurity technologies

·         Follows CarePartners regulatory requirements and meets quality and data integrity standards while following information privacy and security guidelines

·         Assists other staff on the IT team, with projects, client support, installations, and upgrades

·         Observes and supports all safety guidelines and regulations

·         Provides staff training (Group or one-on-one) on technology platforms. (Mobile/Security Software etc.)

·         Creates training and documentation content for staff as well as for the IT team

·         Reviews, implements, and ensures operational compliance with all policies and procedures as directed

·         Evaluates and recommend changes to applicable CarePartners policies and procedures

What You Bring

  • Information technology related diploma/degree from a recognized Community College or University
  • Minimum 2 years of IT experience, with a focus on information security
  • CISSP or equivalent certification achieved or in progress
  • ITIL Foundations Certification an asset
  • Excellent verbal and written communication skills
  • Excellent analytical and problem-solving skills
  • In-depth knowledge of MS Office software application
  • Knowledge of community home health industry programs/services is an asset
  • Travel within Ontario and the ability to work non-traditional and on-call hours is a requirement
  • Customer Service experience is an asset. 

CarePartners In Your Community

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.


CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.






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