Employee Benefit Coordinator

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI

We are currently looking for someone to join our Benefit team in the role of Employee Benefit Coordinator. The role is hybrid and has flexibility to work both remotely and in one of our offices within Ontario. There may be infrequent travel to offices within the province.

The Employee Benefit Coordinator is responsible for supporting the benefits team by managing data entry, processing benefit enrollments and changes, and providing excellent customer service to employees regarding their benefits. This role requires strong organizational skills, attention to detail, and the ability to handle multiple administrative tasks efficiently. The ideal candidate has experience with document processing, employee inquiries, and working with databases or HR systems.

This is a full-time permanent position based out of our Waterloo office. 

• Competitive salary, comprehensive health and dental benefits
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
• Inspiring leadership and opportunities for professional growth
• Rewarding and meaningful work in healthcare

• Process and update employee benefit changes, including status updates, address/name changes, and leave of absence tracking.
• Assist with benefit enrollments, terminations, and eligibility updates in HRIS and vendor systems.
• Handle bi-weekly benefit, RRSP and My65+ contributions and ensure accuracy of payroll deductions.
• Verify and maintain employee benefit eligibility records, including annual and bi-annual enrollment updates.
• Generate and analyze inactive benefits reports and track changes in HRIS and vendor systems.
• Prepare and distribute benefit-related communications, including leave of absence letters, STD packages, and enrollment guides.
• Ensure compliance with benefits policies and regulatory requirements.
• Handle initial employee benefit inquiries, eligibility questions, and issue resolution with professionalism.
• Provide timely and professional responses to employee questions via phone, email, and HR portals.
• Assist employees in navigating benefit enrollment, contribution updates, and deductions.
• Communicate with employees on leave of absence and insurance coverage requirements.
• Liaise with department leads/managers, benefits vendors and internal payroll teams to facilitate benefit-related processes.
• Process weekly and bi-weekly benefit change reports from benefits vendors and HRIS.
• Maintain and update employee benefits data within HRIS systems throughout the employee lifecycle.
• Prepare and submit annual and bi-annual benefits enrollment reports.
• Ensure all transactions and records comply with company policies and external regulatory standards.
• Generates benefit reports as required.
• Work with discretion regarding sensitive and confidential information.
• Other duties as required.

• 3+ years of administrative experience, preferably in HR, insurance, or benefits-related roles.
• Exceptional customer service and communication skills with experience handling employee or client inquiries.
• Strong orientation toward customer needs, and ability to facilitate and develop customer focused solutions.
• Experience managing records, documents, and databases (HRIS or benefits systems preferred).
• Work collaboratively with others throughout the organization to achieve organizational goals; contribute to the professional environment by encouraging sharing of responsibilities and tasks among staff.
• Effective verbal and written communication, active listening and understanding are also important components; integrity is core to the business.
• Strong organization, communication, problem-solving and analytical skills.
• Ability to handle confidential information with discretion.
• Ability to multi-task with attention to detail, demonstrate organizational, prioritization, and time-management skills and have proven ability to meet deadlines.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Computer proficiency, including effective skills in Microsoft Office Suite (Excel, Word, Outlook).

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009. 

CarePartners welcomes and encourages applicants from people with disabilities, accommodations are available on request for candidates taking part in all aspects of the hiring process.