Therapy Manager

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI

Join Our Team as a Therapy Manager!

Are you a passionate healthcare professional with leadership experience looking to make a meaningful impact in community care? CarePartners is seeking a Therapy Manager to provide professional and clinical leadership to our therapy staff across the Waterloo- Wellington region. In this role, you will support a dedicated team of therapists and assistants, ensuring high-quality care while fostering a culture of continuous improvement and patient safety. If you’re a motivated leader with a strong background in allied health and a commitment to excellence, we’d love to hear from you!

This is a Full-Time position. Hours of work will be Monday-Friday as well as participation in the Branch Manager On-Call, which includes evenings and weekends on a rotational basis.

• Competitive salary, comprehensive health and dental benefits
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
• Flexible work from home arrangements supporting employee work life balance
• Inspiring leadership and opportunities for professional growth
• Supportive & dedicated Safety Health & Wellness team & Pandemic Response team
• Interprofessional collaboration with our Professional Practice Research & Education Team

Our leadership team plays a critical role in providing high quality patient care, mentoring our health care teams and inspiring others.

• Provides professional and clinical leadership to direct report Therapy staff (visiting and virtual) in the assigned regions
• As required, acts as a liaison between staff, the Therapy Program Lead and their respective colleges regarding standards of practice etc.
• Models and fosters a total customer service approach toward all clients and customers
• Functions as a self-directed leader who is able to work closely with others as well as independently
• Ensures qualified and adequate staffing to meet regional needs and facilitate appropriate care in a fiscally responsible manner
• Ensures a functioning system for staff to fill in vacant shifts such as weekend support and vacation coverages
• Translates strategic goals into practical actions
• Conducts objective and constructive performance reviews including clinical reviews as scheduled
• Functions as a pivotal communicator in the agency, acting as a direct link between Therapy staff and all other members of management
• Actively facilitates communication between Therapy staff, management team members and all customer and client groups
• Is responsible, in conjunction with senior management, for cost management within the assigned regions
• Demonstrates consideration and awareness of financial costs
• Participates in the managers' 24 hour/7day call rotation for the designated regions by carrying a handheld device and responding to call/messages promptly and appropriately
• Identifies, monitors and problem solves around issues of productivity
• Actively involved with all safety and quality issues in the region and agency
• Promotes and participates in CarePartners Continuous Quality Improvement Program and Risk Management Program
• Participates on internal councils, including Quality Council, as well as external councils established by the funders, provincial healthcare bodies and local educational institutions
• Promotes employee health and safety and ensures the agency meets all requirements of the Occupational Health and Safety Act
• Conducts both short term and long-range planning for the regions
• Demonstrate flexibility and ability to carry forward long term projects as well as deal with daily issues and crises
• Supports patient safety initiatives and practices, in collaboration with the Program Lead, through education of staff via formal in-services, during staff meetings and coaching during work with visits.
• Evaluates staff knowledge and application of patient safety practices and works with staff to develop improvement plans where there are gaps in knowledge.
• Encourages reporting of events by staff, where patient safety has been compromised and works with staff to develop solutions to prevent similar events.
• Demonstrates initiative by creatively solving problems and actively looking for innovative solutions
• Performs other related work as assigned

• Registered Healthcare Professional with current membership in good standing with applicable regulatory college in Ontario
• Demonstrated leadership experience, minimum 1 year
• Knowledge of community health sector; community experience is an asset
•  Proven computer skills, including email, word processing, work scheduling systems
• Demonstrated ability to review clinical work according to professional standards and practice guidelines
• Current CPR Certification
• Demonstrated ability to communicate effectively in both oral and written form and must be fluent in English
• Proven computer skills, including email, word processing, work scheduling systems
• Thorough knowledge of case management skills and nursing processes and practices
• Vehicle is required and some regular travel is required
• French language skills are an asset
• Clear Background and Vulnerable Sector Check
• Valid driver's license, access to a reliable vehicle and appropriate insurance

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.