Onboarding Coordinator

CarePartners is one of Ontario’s largest, most reputable and well-established accredited home health care providers, providing nursing, personal support, home support, palliative, therapy and rehabilitation support services for patients of all ages across urban and rural Ontario. We visit approximately 80,000 patients each year in homes, schools, clinics, workplaces and retirement homes, spread across 14 branches and 22 nursing clinics.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and Artificial Intelligence (AI).

We offer a competitive compensation program, tuition assistance, on-site training and professional development and a comprehensive benefits package. Come see how community health care can fit your lifestyle and career goals!

We are currently looking for someone to join our team in the role of Onboarding Coordinator. This position will perform administrative functions and support Shared Services and Operations in optimizing the onboarding experience for new hires. As a member of Shared Services team, the successful candidate can work from one of our many offices across Ontario and will have hybrid working options available.

The ideal candidate will have strong customer service skills, experience in coordination, communication and problem solving skills. 

This is a Full-Time position. Hours of work will be Monday-Friday 8:30am-4:30pm and will be hybrid (in office and in home).

• Competitive salary, comprehensive health and dental benefits
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
• Inspiring leadership and opportunities for professional growth
• Rewarding and meaningful work in healthcare

• Assisting the Talent Acquisition and Leadership teams with collection of new hire paperwork from hired staff members using the Applicant Tracking System (ATS)
• Supporting new hires with the completion of their new hire forms by promptly responding to questions and following up on outstanding forms
• Ensuring new hires are scheduled in orientation and attendance is confirmed
• Assisting with set up of virtual orientations and works closely with the provincial orientation team on ensuring new hires have completed the pre-class requisites.
• Responding to new hire questions related to orientation and ensure they are aware of all attendance requirements
• Supporting the credentialing of front-line health care hires; including collection of PSW certificates, CNO licenses, proof of international training etc.
• Where applicable, support the application process for grants.
• Ensuring new employees are fully set up in all applicable systems in a timely manner; HRIS, payroll, LMS, etc.
• Liaising with Operations and IT to expediate equipment and accounts set up as required
• Working with operations to ensure schedules are established for their new hires prior to orientation ending and monitor schedules over the first 3 months
• Conducting new hire surveys with new staff within first 3 months of employment related to their onboarding experience and work experiences
• Coordinating probationary review touch points with managers
• Performing other administrative duties as required

• University Degree or College diploma in Business, Human Resources or a related field
• Minimum Two (2) years’ experience in an administrative or coordinator capacity
• Demonstrated customer service and critical thinking skills
• A focus on problem solving and being solution-driven with ideas
• Effective communication skills with individuals at all levels and the ability to adapt communication style
• ability to work with people sensitively, tactfully, diplomatically, and professionally at all times
• Ability to work efficiently as a part of a team as well as independently
• Experience with HRIS administration and Applicant Tracking Systems (ATS) considered an asset
• Ability to work in a fast paced and high-volume environment and manage multiple tasks and priorities
• Ability to handle confidential information in an ethical and professional manner
• Strong work ethic and positive "helping" attitude
  
• Proficiency in all aspects of Microsoft office, with proven skills in Word and Excel
• Keen attention to detail, ability to prioritize, multitasking skills and organizational skills
• Positive attitude, willing to learn, grow and be an integral member of the team
• Excellent English verbal and written communication skills
• Experience in the health care field or homecare sector an asset
• Clear Background Check

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.