Manager, Payroll - Operations Lead

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI

The Payroll Manager - Operations Lead is responsible for the oversight of day-to-day payroll operations,
providing leadership to the payroll team and ensuring accurate and timely end-to-end payroll processing. This role supports a large, unionized workforce and is accountable for ensuring payroll delivery aligns with
legislative and organizational standards. This role focuses on team supervision, operational efficiency, and
ensuring the integrity of the payroll cycle while fostering a high-performance culture through staff development and support. The role also leads the implementation of collective agreement changes as they relate to payroll, ensuring consistent interpretation and operational integration. 

This is a Full-Time permanent position based out of our Waterloo corporate office. 

• Competitive salary, comprehensive health and dental benefits
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
• Inspiring leadership and opportunities for professional growth
• Rewarding and meaningful work in healthcare

OPERATIONS

• Lead and manage the full-cycle payroll process including bi-weekly processing, off-cycle adjustments,
  and exception handling, ensuring a high degree of accuracy in transactions and processing.
• Lead the implementation of payroll related provisions of collective agreements.
• Supervise and support a team of Payroll Specialists and Payroll Administrators, including assigning
  tasks, providing guidance, and addressing and resolving all payroll related issues in a timely, effective
  manner.
• Oversee grid placement reviews, garnishment approvals, and payroll audit processes.
• Review and maintain employee records within the payroll system, ensuring accuracy and confidentiality.
• Oversee the preparation and timely distribution of T4s and Records of Employment (ROEs).
•  Approve payroll journal entries, bank files, and GL summary reports to ensure financial accuracy and
  timely disbursements.
• Monitor payroll-related inquiries and escalate complex issues as necessary, maintaining a high level of
  customer service.
• Other duties as assigned.

QUALITY AND RISK MANAGEMENT

• Ensure timely and accurate remittance of source deductions and garnishments.
• Ensure internal controls are adhered to and that audit requirements are met.
• Monitor compliance with federal and provincial legislation, union agreements, and organizational policies.

HUMAN RESOURCES

• Provide training, mentorship, and coaching to payroll staff and create development plans aligned with
  organizational goals.
• Monitor team capacity and adjust staffing plans as needed.
• Support recruitment, onboarding, and training of new payroll staff.
• Provide ongoing coaching and support to team members.
• Complete probationary and annual performance reviews.
• Address performance issues promptly in collaboration with HR or senior leaders.
• Lead the team in delivering accurate, timely, and customer-focused payroll services.
• Collaborate with HR and LR to operationalize collective agreement updates

RESPONSIBILITY FOR SUPERVISION OF STAFF & OTHERS

• Directly supervises Payroll Administrators and Specialists
• Provides day-to-day guidance and operational oversight for the payroll team.
• Acts as the first point of escalation for team-related issues or concerns.

WORKING CONDITIONS

• Working conditions are normal for an office environment.
• Travel may be required.
• Ability to attend and conduct presentations.
• Driving and physical demands associated with management positions (sitting, standing, stair climbing
  and walking).
• Manual dexterity required to use desktop computer and peripherals.
• Communicating using multiple electronic devices (i.e. phone, email, fax, computer and internal
  database).
• Lifting or moving up to 10lbs may be required.

OCCUPATIONAL HEALTH AND SAFETY RESPONSIBILITIES

• In collaboration with CarePartners Occupational Health and Safety team, promote a safe and healthy
  work environment in all day-to-day activities.
• Ensures that members of the management team conduct appropriate and timely reporting, follow-up
  and management of all workplace incidents.
• Promote and support CarePartners Early and Safe Return to Work Program through the identification of safe, suitable and productive activities.
• In consultation with the Corporate OH&S department, implements preventative Health and Safety
  programs at the operational level.
• Work in compliance with the Occupational Health and Safety Act, legislation and best practices,
  including but not limited to;
  
  • Ensure workers work in compliance with the OHSA and its regulations;
  • Ensure workers use any equipment, protective devices or clothing the employer requires;
  • Inform workers about any workplace health and safety hazards that the supervisor is aware of;
  • Povide workers with written instructions on measures and procedures to be followed for their
    own protection, if prescribed by regulation; and
  • Take every precaution reasonable in the circumstances to protect workers.

• Canadian Payroll Leadership Professional designation (or in progress).
• Successful completion of a business administrative or accounting diploma or related discipline from a
  recognized community college/university.
• Minimum 5-7 years related work experience in large (4,000+ employees) payroll environment (unionized preferred).
• Strong working knowledge of Canadian payroll legislation, ESA, CRA regulations, WSIB, and statutory
  deductions.
• Demonstrated experience leading payroll operations and managing bi-weekly payroll cycles, including
  off-cycle adjustments.
• Proficiency in payroll software systems and Microsoft Office Suite.
• Proven ability to manage and mentor a payroll team, including performance management and training.
• Experience preparing year-end filings and payroll documentation such as T4s, ROEs, and remittance
  schedules.
• Demonstrated experience interpreting and applying collective agreement provisions in a payroll
  environment.
• Solid comprehension and understanding of payroll legislation, CRA guidelines, WSIB, Employment
  standards and collective agreements for payroll purposes.
• Strong organizational and time-management skills, with the ability to meet deadlines under pressure.
• Excellent verbal and written communication skills for interacting with employees, unions, and cross-functional teams.
  
• High attention to detail and accuracy in reviewing payroll transactions and reports.
  
• Commitment to providing high-quality customer service and resolving payroll-related inquiries
  effectively.
  
• Ability to identify and implement process improvements for increased payroll efficiency and compliance.

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities, accommodations are available on request for candidates taking part in all aspects of the hiring process.