Communications Specialist

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 23 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI.

The Communications Specialist ensures communications are strategically aligned, consistently
delivered across platforms, and thoughtfully crafted to resonate with varied internal and external
audiences.

Working in a collaborative environment you will become an advocate for your audience’s needs,
exhibit emotional intelligence and embrace the diversity of our workforce and patients.

This is a Full-Time hybrid position based out of our Waterloo Corporate office.

• Competitive Salary
• Comprehensive benefits package including Life Insurance
• Matching RRSP contribution
• Paid time off
• Leadership development programs
• Access to exclusive employee deals and discounts

Our team values innovation, curiosity and learning. If you are looking for a supportive environment and the opportunity to leverage and develop your skills within marketing and communications, we'd love to chat.

Working with our creatively talented and dedicated team members, you will:

• Collaborate with other internal teams to write, edit and design internal communications using a variety of channels, and develop original written and visual content for campaigns, public relations, social media and websites
• Assist with writing, editing and designing executive and leadership presentations, proposals and other branded deliverables
• Convey compelling stories that showcase our brand, culture and values.
• Use plain language, visual storytelling and impactful language to communicate ideas and generate leads.
• Collaborate with team members to support corporate and branch-level digital and traditional campaigns across multiple channels.
• Participate independently on working groups and committees, representing our team and your audience’s interests from a professional communication lens.
• Create comprehensive strategies and key messaging, based on insights.
• Develop engaging content for all our digital platforms.
• Leverage the appropriate channel, format and communication method based on your assessment on what’s best for the audience.
• Liaise and collaborate with employee groups and cross-functional teams as needed and help provide creative solutions to communication challenges.
• Reinforce branding, AODA, DEI and French language compliance.
• Other Duties as assigned

• 3-5 years of progressive communications experience
• Bachelor’s degree or post-grad diploma in marketing, communications, public relations or related field
• Strong written and verbal communication skills
• Confident, adaptable, creative writer who puts audience first
• Experience with advanced design principles
• Proficiency with authoring tools for social, web, SharePoint, design (Canva and Adobe) and Microsoft Office suite
• Familiarity with plain language and communicating with diverse and ESL audiences.
• Well-versed in best practices for good design and layout, AODA guidelines.
• Exceptional organizational and analytical skills
• Experience working quickly on multiple projects and priorities
• Strong and well-demonstrated customer service mindset, with a strong sense of urgency
• Highly motivated self-starter, able to work effectively independently and as a part of a team
• Familiarity with public and media relations preferred
• Experience in large, multi-site unionized environments an asset
• Experience in the health care sector an asset

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.