Benefits Senior Administrator

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 22 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

We continuously innovate to meet patient needs with specialized (award-winning) care programs and technology, including virtual care and AI

The Senior Benefits Administrator provides advanced administrative and reporting support for CarePartners benefits programs. This role is responsible for processing benefit transactions, reconciling data, maintaining HRIS accuracy, and ensuring compliance with benefit plan requirements. The Senior Benefits Administrator delivers professional and timely support while assisting the Benefits Manager with reporting, compliance activities, and vendor coordination.

This is a full-time permanent position based out of our Waterloo Corporate Office. 

• Competitive salary, comprehensive health and dental benefits
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
• Inspiring leadership and opportunities for professional growth
• Rewarding and meaningful work in healthcare

• Process and reconcile bi-weekly and monthly benefit contributions (e.g., RRSP, My65+), ensuring timely and accurate remittances.
• Administer annual and bi-annual benefits eligibility enrollments for employees.
• Track and maintain leave of absence records, prepare related communications, and update providers to ensure compliance.
• Prepare and distribute benefit-related communications, including leave letters, STD packages, and enrollment guides.
• Maintain data integrity in HRIS (Vista), payroll deductions, and benefit transactions.
• Company’s liaison between employees and the administrator of group benefit, pension and retirement plans.
• Provide clear and timely support for employees navigating enrollment, benefit changes, and payroll deductions.
• Educate employees on leave policies, insurance coverage requirements, and available benefit options.
• Serve as primary contact for plan vendors and third-party administrators. Coordinate transfer of data to external contacts for services, premiums. Resolve administrative problems with the carrier representatives.
• Generate recurring benefits reports, including eligibility, inactive employees, and utilization.
• Assist in preparing data and documentation for FSRA pension filings and regulatory reporting requirements.
• Support the Benefits Manager in monitoring compliance with policies and legislative requirements.
• Assist with reconciliation of invoices, remittances, and benefit change reports to ensure accuracy.
• Compile benefits data for analysis of trends, costs, and plan effectiveness.
• Partner with payroll and HR teams to ensure smooth processing of benefit transactions.
• Support special projects, open enrollment activities, and employee information sessions.
• Provide advanced administrative support to the Benefits Manager, including preparing reports, materials, and communications.
• Other duties as assigned.

• 1-3 years of experience in an administrative, HR, or benefits-related role.
• College diploma or certificate in Business Administration, Human Resources, or related field.
• Strong data entry, record-keeping, and reconciliation skills with a high degree of accuracy.
• Excellent customer service skills with the ability to communicate information clearly and professionally.
• Experience working with HRIS systems (Vista preferred) or other benefits platforms.
• Proficiency in Microsoft Office Suite, with advanced Excel skills for reporting and data validation.
• Able to work efficiently as a part of a team as well as independently.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Ability to multi-task with attention to detail, demonstrate organizational, prioritization, and time-management skills and have proven ability to meet deadlines.
• Work collaboratively with others throughout the organization to achieve organizational goals; contribute to the professional environment by encouraging sharing of responsibilities and tasks among staff.
• Excellent verbal and written communication, active listening and understanding are also important components; integrity is core to the business.
• Strong orientation toward customer needs, and ability to facilitate and develop customer.

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities, accommodations are available on request for candidates taking part in all aspects of the hiring process.