Operations Manager

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

We are looking for an EXTRAORDINARY LEADER. The Operations Manager reports to the Director of Operations and is accountable for leading the Nursing Management team in the region. This person will provide professional knowledge and support to the team in the daily operations of client services, case management, human resources and claims management in accordance with CarePartners’ mission statement, established policies and procedures, relevant legislation, government guidelines, the Collective Agreement, ESA, Ontario 2000 and local contract requirements.

We have an opening available for a dynamic leader to join our team in the position of Operations Manager, North East for the counties/areas of North East.

This position is based in our North Bay office and may include travel throughout the North East region.

• Competitive salary based on experience
• Flexibility to work remotely a portion of the time
• Supportive and positive leadership support
• Robust Employee Assistance Program (EAP) for you and your family members
• Health & dental benefits, plus retail discounts and recognition rewards
• Opportunities to volunteer in countries with limited access to healthcare services

• Oversee daily operations for the North East branch, ensuring timely, coordinated, and high-quality care delivery across the designated geographical area.
• Work closely with the Regional Director, Personal Support Managers (PSMs), Nurse Manager (NMs), Therapy Manager, Clinical Practice Leads (CPLs), and Scheduling Supervisors to plan, execute, and monitor the branch’s operational plan, consistent with the organization’s strategic priorities.
• Monitor operational performance indicators, as outlined by funder requirements and organizational priorities, and implement improvements where needed.
• Collaborate with Shared Services departments including Learning & Development, Care Excellence, and Quality, to ensure care is aligned with organizational standards, regulatory requirements, and best practices.
• Assist with operational budgeting, resource planning, and cost-containment initiatives that take a value-based approach.
• Monitor utilization and optimization of supplies, equipment, and sub-contracted services; holds sub-contractor(s) accountable for day-to-day performance of care delivery.
• Support financial processes such as billing accuracy, productivity tracking, and reporting.
• Monitors and ensure compliance with all contractual/funder reporting expectations are consistently met and takes correction actions as necessary to fulfill our reporting obligations.
• Works in collaboration with the CarePartners Facilities team and other Shared Services team members when reviewing and maintaining oversite of CarePartners offices and/or clinic locations.
• Encourages a team approach, including working with others outside of the operations department, to identify opportunities for improvement, problem-solve, action, and measure outcomes for improved performance.
• Lead or support projects related to care delivery, innovation, and organizational growth, as required
• Support and implement contingency planning for the branch, and where needed, provide coverage in absence of a Personal Support Manager or Nurse Manager.
• In collaboration with Facilities, ensure that the local physical branch is adherent to required safety standards and regulations; ensure clarity of scope of accountability for local issues versus corporate.
• Other duties as assigned. 

• Graduate of an approved Registered Nurse program.
• Current College of Nurses Registered Nurse Certificate of Competence.
• Three to six (3-6) years direct nursing experience in the home health care system.
• Three to five (3–5+) years of operations management experience, ideally in home healthcare, community care, or a clinical service delivery environment.
• Experience supervising staff and leading multidisciplinary teams.
• Knowledge of provincial healthcare regulations, home care service models, and community-based care.
• Excellent verbal and written communication skills.
• Excellent analytical and problem-solving skills.
• Working knowledge of MS Office software application is required.
• Experience in Human Resources Management and related legislation is an asset.
• Knowledge of Alayacare is an asset.
• Proficiency in French is an asset.

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process.  While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making.  All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.