Team Lead - Scheduling

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

Are you a natural problem-solver who thrives at the intersection of people, systems, and service? As Team Lead  for our Scheduling team, you’ll play a key role in delivering patient-focused care by providing leadership, expertise, and hands-on support within our scheduling and intake operations. Working closely with the Operations Manager and a multi-disciplinary team, you’ll help ensure services are delivered efficiently, equitably, and with the highest standard of quality and making a real difference for patients, staff, and partners across Ontario.

This position may involve a shift rotation of afternoons, evenings, and weekends including holidays. The position would require flexibly as schedules may change.

CarePartners serves Ontario communities and we bring kind and professional care to patients in need, and when you work with us, you make a positive impact in your community.

We have an immediate Part-Time and Full Time  opening for  Team Leads  in the Stratford, ON office!

Incentives and Perks

• Competitive pay
• Meaningful, fulfilling work, helping patients and their families behind the scenes
• Supportive team environment and a great corporate culture
• Access to group discounts, including exclusive discounts from various retailers
• Total rewards program which includes health & dental benefits
• An Employee Assistance Program (EAP) for you and your family members
• Opportunities for continuing education and training
• Hands on mentoring and leadership support
• This position offers a competitive compensation grid, with progression based on hours worked and role-specific criteria. The hourly range is $21.96 to $29.47, and placement within the grid will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

• Manage individual caseload related to intake and service delivery of client/employee schedules as defined by local management.
• Support multi-disciplinary team through effective problem solving of conflicts/issues with regards to challenging scheduling cases, hard to service areas.
• Respond to multi-disciplinary team questions and concerns regarding scheduling policies and practices.
• Provide support and mentoring to multi-disciplinary team.
• Mentor and support multi-disciplinary team in the completion of intake and scheduling tasks/requirements.

• Mentors and supports multi-disciplinary team in the use of software’s and other technical enablers (e.g. Procura; HPG, OneDrive).
• Primary contact designee for all Information System related problems.
• In collaboration with the Manager, troubleshoots employment related issues by providing necessary information and supportive documentation.
• In collaboration with the Manager, participates in the recruitment and hiring process for Client Service Delivery Coordinators.
• In collaboration with the Manager, contributes to the development of annual training and operational plans related to client service delivery.
• Participate in the collection and/or analysis of key performance, quality and human resource indicators.
• Provide regular feedback and recommendations to Manager on intake and scheduling performance.
• Participate in the development and execution of ongoing quality improvement initiatives.
• Maintain and promotes a collaborative team relationship with clients/caregivers, funders, community partners, staff, volunteers and other internal colleagues.
• Where required, participates in internal and external committees and community functions (workshops, job/health fairs, community boards and participation on focus groups).
• Demonstrate a commitment to continued professional development and growth.
• Contribute to a healthy and safe working environment.
• Perform other duties as required.

• The minimum qualifications for this position are one (1) to three (3) years of post-secondary education and one (1) to three (3) years of job-related work experience.
• Excellent organization skills and high attention to quality, combined with the ability to manage multiple high priority tasks within a fast pace service environment is required.
• Excellent verbal and written communication skills.
• Ability to work non-traditional hours is a requirement.
• Exceptional analytical and problem-solving skills.
• Advanced knowledge of scheduling systems i.e. Procura/CIMS experience an asset.
• Customer Service experience is an asset.
• Knowledge of Health/Homecare industry an asset.
• Fluency in multiple languages an asset.

In addition to providing home-based personal support, rehabilitation, therapy, nursing and palliative care across Ontario, CarePartners also serves the community through clinics, transitional care units, and provides relief in nursing homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process.  While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making.  All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.