Modern Workplace & Cloud Operations Administrator

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

The Modern Workplace & Cloud Operations Administrator is a Tier 3 operational role responsible for ensuring the stability, security, and efficiency of Microsoft 365, Intune-managed endpoints, Azure Virtual Desktop (AVD), and hybrid Active Directory/Entra ID identity services. This role also owns Microsoft 365 backup administration and routine AD/GPO updates and serves as the primary liaison with the managed services provider (MSP) for Azure servers, SQL workloads, and virtualization platforms.

This is a Full-Time position out of our Waterloo Corporate office with an in office requirement of 1-2 days per week, plus a rotational on-call.

• Competitive salary, comprehensive health and dental benefits
• Other employment perks such as Employee Assistance Program, Perkopolis, Rewards Points
• Flexible work from home arrangements supporting employee work life balance
• Inspiring leadership and opportunities for professional growth
• This position offers a competitive compensation range. The salary range is $75,000 - $95,000, and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

• Administer, and act as the subject matter expert on projects related to, Microsoft 365 services including applications such as Exchange Online, Teams, SharePoint Online, and OneDrive.
• Act as administrator for applications such as PDQ Deploy (asset and inventory management) and our internal CPSupport portal.
• Configure and support Intune device compliance, configuration profiles, applications, and Autopilot enrollment.
• Support Azure Virtual Desktop operations, host pools, session hosts, and FSLogix profile   issues.
• Seek opportunities to automate processes utilizing tools like Microsoft Power Automate and     PowerShell.
• Perform Active Directory administration, GPO creation, testing, and deployment.
• Coordinate Managed Service Provider (MSP) tickets for Azure VMs, SQL Server jobs, and     virtualization, including pre- and post-change validation.
• Work with the security team to operate and maintain Microsoft 365 backup platforms including   job monitoring, restore tasks, and recovery testing.
• Work with the security team to ensure that applications and operating systems are patched to   mitigate vulnerabilities.
• Maintain Standard Operating Procedure (SOP)s, runbooks, documentation, and knowledge   articles.
• Provide tier 3 level support via triaged tickets from the CarePartners Service Desk team.
• Provide mentorship to IT team members and serve as the point of escalation for support           tickets.
•Other Duties, as assigned

• Diploma or degree in Information Technology or related field.
• Minimum 4 years of experience supporting Microsoft 365, Intune, and hybrid cloud environments.
• Experience working with MSP-supported cloud environments.
• Experience with Windows Server administration, Active Directory, Group Policy, DNS/DHCP and file services
• Working knowledge of Azure, SQL, virtualization, and identity synchronization.
• Excellent communication, team work, problem-solving, and decision-making skills are required
• Excellent vendor management skills
• Experience in HealthCare, preferably Home HealthCare is a large asset.
• CISSP, CISM, or equivalent security certification is preferred.CCNP or similar networking certification is preferred.
• Microsoft 365 Certified: Enterprise Administrator Expert is preferred.
• ITIL or PMP for process and project management is preferred.

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process.  While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making.  All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.