Manager, Coordination Excellence

CarePartners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. CarePartners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

We are seeking a Manager, Coordination Excellence to lead the standardization, integration, and continuous improvement of coordination practices across Ontario. Supporting our nursing, therapy, and personal support service lines, this role will help ensure that coordination processes are efficient, consistent, and focused on delivering the best possible experience for patients, caregivers, and employees.

Reporting to the Director, Coordination Excellence, you will lead a team of coordination professionals and partner closely with operational leaders, clinical teams, and corporate stakeholders to improve workflows, strengthen performance, and advance organizational priorities.

This is an opportunity for a collaborative, solutions-oriented leader who can translate operational data and frontline insights into meaningful improvements, champion best practices, and support the adoption of new processes and technologies across a province-wide healthcare organization.

This position will require some travel as well as some in office expectations. 

• Competitive compensation package and comprehensive health and dental benefits
• Employment perks such as Employee Assistance Program, Recognition Program and access to several Group Discount programs
• Rewarding and meaningful work in healthcare
• This position offers a competitive compensation range. The salary range is $82,000 to $100,000, and placement within the range will be determined in accordance with company policies and procedures, as well as the candidate’s knowledge, skills, qualifications, and relevant experience.

Strategic Leadership & Standardization

• Lead the implementation and ongoing enhancement of coordination practices that align with the organization’s goals, strategic priorities, and operational requirements.
• Drive the adoption and consistent application of coordination best practices across service lines (nursing, therapy and personal support) to promote integrated, high-quality care delivery.
• Identify, lead, and support process improvement initiatives that enhance workflow efficiency, service quality, and patient-centered coordination practices.
• Manage the implementation and sustainment of coordination tools, technologies, and service delivery models to improve operational effectiveness and optimize the patient, caregiver, and employee experience.
• Lead and support a team by setting clear expectations, coaching for performance, and creating opportunities for ongoing skill development and career progression.
• Act as a coordination subject matter expert for projects, audits, operational reviews, and service model improvements.

Coordination Excellence & Patient Experience

• Lead the monitoring and improvement of coordination performance across service lines, partnering with regional leaders and operational teams to identify gaps, implement solutions, and achieve key performance objectives.
• Analyze coordination performance data, trends, and key performance indicators (KPIs) to identify opportunities for improvement and support evidence-informed decision-making.
• Collaborate with operational leaders and cross-functional partners to optimize coordination workflows, structures, and role accountabilities, enhancing access to care, service quality, patient and staff safety, and overall experience.
• Lead and support continuous improvement initiatives that strengthen coordination effectiveness, productivity, quality, and service delivery.
• Contribute to the development, implementation, and evaluation of coordination orientation, training, and professional development programs in collaboration with organizational partners.
• Support the implementation, adoption, and optimization of technology solutions and digital tools that improve coordination workflows, enhance operational efficiency, and improve the patient and employee experience.
• Monitor emerging trends, leading practices, and innovations in coordination and recommend opportunities to enhance coordination services and operational performance.
• Provide leadership, coaching, and guidance to Coordination Excellence team, fostering accountability, engagement, continuous learning, and excellence in service delivery.

Relationship Management

• Develop and maintain strong relationships with key peers, frontline teams, and operational leaders to understand needs, address concerns, and support effective coordination across the organization.
• Act as a trusted partner and escalation point, facilitating collaboration across teams to resolve issues and improve service delivery.
• Collaborate with the CarePartners network to identify opportunities, address operational challenges, and advance patient-centered improvements.
• Foster a collaborative and inclusive team environment that promotes knowledge sharing, engagement, and strong working relationships.
• Influence and align cross-functional teams to support organizational priorities and enhance the patient and caregiver experience.
• Other related duties and required or assigned.

• Completed post-secondary education in Healthcare, Business Administration, Operations Management, Leadership, or a related field. An equivalent combination of education and experience will be considered
• A minimum of five (5) years of experience in healthcare operations, coordination, patient services, or a related field.
• A minimum of three (3) years of leadership experience, including coaching, mentoring, and supporting team performance.
• Demonstrated experience working across cross-functional healthcare teams, including Nursing, Personal Support, Therapy, and operational support functions.
• Strong understanding of labour relations and the practical application of Collective Agreements in a highly unionized and complex operational setting.
• Experience with Procura and AlayaCare, including scheduling, reporting, troubleshooting, and supporting operational efficiencies.
• Strong knowledge of coordination processes, scheduling principles, and service delivery best practices within a healthcare environment.
• Proven ability to lead and support process improvement initiatives, identifying opportunities to enhance operational effectiveness and the patient experience.
• Experience analyzing operational data and performance metrics to identify trends, support decision-making, and drive continuous improvement.
• Strong relationship-building and stakeholder management skills, with the ability to influence and collaborate effectively across teams and levels of the organization.
• Demonstrated ability to facilitate training, support change initiatives, and promote adoption of new processes and best practices.
• Excellent organizational, problem-solving, and critical-thinking skills with the ability to manage multiple priorities.
• Exceptional verbal and written communication skills, including the ability to present information clearly and effectively to diverse audiences.
• Proficiency in Microsoft Office Suite.
• Demonstrated ability to work independently while fostering collaboration, accountability, and engagement within a team environment.
• Knowledge of change management principles, quality improvement methodologies, and performance management practices is considered an asset.

In addition to providing home-based health care, CarePartners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

CarePartners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

Artificial Intelligence

CarePartners uses iCIMs as part of our recruitment and hiring process.  While we incorporate select Artificial Intelligence (AI) features to enhance process efficiency, we remain committed to human-led decision making.  All AI-generated outputs are subject to human review to ensure accuracy and fairness.

This job posting is available due to an existing vacancy.